Terms of Service
Subscriber: You represent and warrant that (a) if you are an individual, you are at least 18 years old and otherwise legally competent in all respects to enter into and be bound by this Agreement or (b) if you are an entity, you are a corporation, limited liability company, partnership or other legal entity in good standing, and possess all legal authority and power to enter into and be bound by this Agreement. If you are a legal entity, you hereby represent and warrant that you have the authority to and do hereby bind your entity and all individuals employed or engaged by your entity that may use the Services.
Remote Access: The Services will, among other things, (a) permit users to have full remote access to their own computers, phones and mobile devices (collectively, "Devices") and full remote access to other users' Devices and (b) permit VCOM to have full remote access to users' Devices, in order to, for example, restart or shutdown Devices, back up Devices, install, uninstall and update software, view and change settings (including but not limited to security and Internet settings), run anti-virus scans and removal, diagnose and tune-up Devices, install patches, access and obtain information about Devices' performance and configuration, share files, send messages and provide general support and maintenance. Such access to your and other users' Devices will only be granted after the user's informed consent for a specific period of time has been given.
Authority to Grant Access through the Services to Your Devices: You represent and warrant (for yourself and/or any entity that you represent) that you and/or such entity have full legal authority to grant access to your Devices through the Services.
VCOM does not verify the information provided by or the identity of any users of its Services. Therefore, if you grant access to your Devices from anyone who is not a VCOM Support Staff member (described below), we will not be responsible if they are not who they say they are. You alone are responsible for determining the identity of those to whom you grant access to your Devices, and the intention and scope of such grant.
YOU SHOULD NOT ACCEPT REQUESTS TO GAIN ACCESS TO YOUR DEVICES FOR SUPPORT OR MAINTENANCE OR OTHERWISE FROM UNKNOWN PEOPLE OR COMPANIES UNLESS YOU HAVE VERIFIED THEIR IDENTITY AND ARE SURE YOU WANT TO GIVE THEM SUCH ACCESS.
VCOM Authorized Supporter: If you request that VCOM or our authorized representatives access your Devices through the Services in order to provide you with support or maintenance, such access will be given when we designate one of our authorized support staff ("Support Staff") to provide such support or maintenance. We will send you an email notification that identifies the specific Support Staff.
Installation of Third Party Software: When you grant us access to your Devices through the Services, you acknowledge that the Support Staff may install third-party software on your Device. You are responsible for reviewing and accepting any third-party end-user license agreements that accompany such third party software. In addition, you are responsible for evaluating that the Services are suitable and appropriate to be installed on your device.
Accessing Other User's Devices:
You may only access those Devices for which you have expressly been granted permission by the user or owner of such Devices. If you access another user's Device through the Services, you may only do so in accordance with the terms and conditions of this Agreement, and in compliance with all applicable law. You are not permitted to access another user's Devices using the Services unless (i) all identifying information provided by you is current and up to date and (ii) the intention and scope of such access has been expressly agreed and acknowledged by the user or owner of the Device and you. You may only access another user's Devices within the express limits of authority that may be granted to you. For example, you are not permitted to install software, change system settings, or undertake any action through the Services without the express permission of the user or owner of the Device.
Authorization and Identification: You acknowledge and understand that we do not verify the identity of any of the users of the Services (or any information they provide us) and that we will not be liable in any manner whatsoever if any such identity or information is incorrect or incomplete. You are solely responsible for verifying all information about and from any user to whom you grant access to your Devices through the Services.
Changes in the Services: The Services and their availability, features and functionality may be updated, changed, added to, limited or terminated, at any time, without notice, by VCOM in its sole and exclusive discretion. You agree to bear the risks of and hold VCOM harmless from any and all effects that such changes may have on you and your ability to use the Services and/or any applicable Device.
Payments: You agree to pay all applicable fees for the Services and for each subscription renewal. VCOM has the right to change pricing from time to time for new purchases, subscriptions and renewals. It is your responsibility to maintain accurate and current billing information with VCOM, which includes without limitation your credit card information, email address and mailing address. You are responsible for all internet access and use fees and Device data charges you incur in connection with your use of the Services. You may manage your account and/or obtain current pricing information from the VCOM website: www.VCOM.com
Automatic Renewal Policy: All Services subscriptions will automatically renew at the end of such subscription's billing cycle. Renewal charges are based on the rates that are current on the date of renewal. Subscriptions will renew for the same billing cycle term unless otherwise specified. As a courtesy to you, an automated renewal notification will be sent to the email address on your account at least fifteen (15) days prior to the date of the actual renewal. You may turn off the automatic renewal for your account at that time or at any time by logging into your account at www.VCOM.com/login and navigating to your account profile.
Failure to Pay: We may temporarily deny access to the Services or terminate this Agreement upon your failure to pay subscription, renewal or other applicable charges when due. Such denial or termination will not relieve you of responsibility for the payment of all accrued charges, plus legally permitted interest and collection fees.
Account Cancellation: You may cancel your Services subscription at any time (subject to the terms of your subscription) by logging into your account at www.VCOM.com/login and navigating to your account profile.
Disclaimer of Warranties. THE SERVICES ARE PROVIDED "AS IS, AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. VCOM HEREBY DISCLAIMS ALL WARRANTIES (EXPRESS, IMPLIED AND STATUTORY), INCLUDING WITHOUT LIMITATION, ALL WARRANTIES (A) WITH RESPECT TO THE SERVICES (INCLUDING WITHOUT LIMITATION THE QUALITY, AVAILABILITY, PERFORMANCE, FUNCTIONALITY AND COMPATABILITY WITH ANY OTHER SERVICE OR PRODUCT), (B) WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SERVICES, (C) THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (D) OF NON-INFRINGEMENT, (E) OF MERCHANTABILITY AND (F) OF FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE, SUPPORT, MAINTENANCE OR INFORMATION GIVEN BY VCOM, VCOM 'S REPRESENTATIVES, AUTHORIZED SUPPORTERS OR OTHER USERS SHALL CREATE A WARRANTY. THE FOREGOING DISCLAIMERS SHALL APPLY, WITHOUT LIMITATION, TO ALL SUPPORT AND MAINTENANCE PROVIDED TO YOU BY VCOM AND/OR ANY OTHER USERS.
Limitation of Liability. VCOM SHALL NOT BE LIABLE FOR NONPERFORMANCE OR DELAY IN PERFORMANCE OF THE SERVICES CAUSED BY ANY REASON, WHETHER WITHIN OR OUTSIDE OF ITS CONTROL. IN NO EVENT SHALL VCOM BE LIABLE UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION, OR LOSS OF GOODWILL OR OPPORTUNITY) WHETHER OR NOT VCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. VCOM SHALL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, SOFTWARE OR TECHNOLOGY. IN ANY EVENT, VCOM'S ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY IS YOUR RIGHT TO CANCEL YOUR ACCOUNT AND/OR SUBSCRIPTION. IN NO EVENT SHALL VCOM'S LIABILITY TO YOU EXCEED THE GREATER OF FIFTY DOLLARS ($50.00) OR ANY AMOUNTS ACTUALLY PAID BY YOU TO VCOM FOR THE SERVICES IN DISPUTE DURING THE ONE YEAR PRECEDING THE CLAIM, WHICHEVER IS LESS. NO ACTION, REGARDLESS OF FORM, ARISING FROM, BASED ON OR RELATED TO THIS AGREEMENT OR THE PROVISION OF THE SERVICES MAY BE BROUGHT BY YOU MORE THAN ONE YEAR AFTER THE EVENT WHICH GIVES RISE TO THE APPLICABLE CAUSE OF ACTION. YOUR RIGHTS MAY VARY FROM STATE TO STATE, AND SOME JURISDICTIONS DO NOT ALLOW A LIMITATION ON LIABILITY DAMAGES AS CONTAINED IN THIS AGREEMENT. IN SUCH JURISDICTIONS, VCOM'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. THE FOREGOING LIMITATIONS SHALL APPLY, WITHOUT LIMITATION, TO ALL SUPPORT AND MAINTENANCE PROVIDED TO YOU BY VCOM AND/OR ANY OTHER USERS.
Indemnification. You shall defend and hold harmless VCOM (and its owners, directors, officers, employees, affiliates, agents, representatives, successors and assigns) from and against any third party claim, action, suit or proceeding that arises from, is based on or related to your breach of this Agreement or any unauthorized use of the Services and indemnify VCOM for all losses, damages, expenses and costs (including reasonable attorneys' fees) incurred by VCOM as a result of any such claim, action, suit or proceeding.
VENUE, GOVERNING LAW, DISPUTE RESOLUTION AND CLASS ACTION WAIVER. ANY LEGAL ACTION OR DISPUTE BASED ON, RELATED TO OR CONNECTED WITH THIS AGREEMENT OR THE SERVICES WILL BE GOVERNED BY THE VENUE, GOVERNING LAW, DISPUTE RESOLUTION, ARBITRATION AND CLASS ACTION WAIVER PROVISIONS OF THE EULA. OUR CURRENT EULA IS AVAILABLE HERE.
Reservation of Rights. VCOM reserves all rights not expressly granted to you by this Agreement.
Survival. The following provisions shall survive the expiration or termination of this Agreement: disclaimer of warranties, exclusions of damages, limitation of liability, indemnification, benefit of provisions, relationship of the parties and binding agreement, venue, governing law, dispute resolution and class action waiver, reservation of rights and all general/miscellaneous provisions.
Benefit of Provisions. All provisions of this Agreement that disclaim warranties, exclude damages and limit liability shall be for the benefit of VCOM and our affiliates, partners, licensors, vendors and similar parties.