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Privacy Policy

Your privacy is extremely important to us. To better protect your privacy, we are making this privacy policy available to you so you can learn about our online information practices and the way we collect and use your information.

How Your Information is Collected
VCOM, a division of Avanquest North America Inc. ("VCOM," "our," "us" or "we") licenses access to our "VCOM" software, services and websites (collectively, the "Services") to you ("you" or "your"), under our Terms of Service (available here) and our End User License Agreement (available here) for use on your computers, phones and mobile devices (collectively, "Devices").

When you place an order on our website ("Site") or by using our Services, or download, activate or register a product or Service with us, you will be prompted to provide (and we will collect) certain types of personally identifiable information, such as your name, postal address, e-mail address, telephone number, financial information (such as your credit card number) and other unique information such as unique device identifiers, geo-location, user IDs and passwords, transaction information and product and service preferences. We also collect the e-mail addresses of customers who communicate with us via e-mail and those who provide their e-mail address when joining our mailing list. In addition, we collect personally identifiable information that is voluntarily provided to us by visitors to our Site or who use our Services in connection with activities such as contest participations, survey information and member account registrations.

We may collect non-personally identifiable (anonymous) information from all visitors to our Site and users of our Services, regardless of whether they place an order with us or download software, volunteer such information, communicate with us, join our mailing list or otherwise. We may use such information and aggregate it with other information to track, for example, the total number of visitors to our Site and Services, the number of visitors to each page of our Site and Services, the domain names of our visitors' Internet service providers, and how our users use and interact with the Site and Services. We may share this non-identifiable and aggregate data with our affiliates, agents and business partners, or disclose aggregated user statistics in order to describe our Site and Services to current and prospective business partners, and to other third parties for other lawful purposes.

We may also collect information about you from commercially available sources. Such information may include your name, address, email address and demographic data. The information that we may collect from these sources may be used along with the information that we collect from you when you visit the Site or use the Services.

Some of our Services may install an "Agent" on your computer or mobile device that will appear to you in the form of a Device Manager or Dashboard. This Agent may be used by the user to view certain information regarding such user's Devices, and may also be used by such user to remotely access the Devices of others users of the Services that may have been invited to install and/or use the Services by such initial user. This Agent may also collect personally identifiable information of such users that are invited to install and/or use the Services, if such users actually place an order from our Site, download, activate or register a product with us, or use our Services. This Agent may also collect specific information about the user's Devices, including without limitation system specifications, programs running in real time and programs scheduled to execute upon startup of the device.

Some of the Services will enable you to choose to invite other users to grant you access to their Devices, or permit other users the right to gain access to your Devices. We strongly discourage the sharing of log-in information, passwords and other personal information. In any case, we are not liable for disclosure or use of any of your personal information or other information on your Devices to other users through use of the Services or for alteration of/damage to a Device resulting from the sharing of such information.

Cookies and Other Information Gathering Tools
Like many sites, we use "cookies." Cookies are small text files that reside on your device and identify you as a unique user. Cookies allow us to, among other things, measure activity on our Site and Services and to personalize your experience. For example, cookies enable us to remember your viewing preferences without requiring you to re-type a user name and password. Cookies also allow us to track your status or progress when ordering products from us. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your device by following your browser's help file directions. However, if you reject or delete cookies you may have some trouble accessing and using some of the pages and features on our Site or Services. We also use other common information gathering tools such as web beacons and embedded web links.

We also make use of log files in order to track information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), platform type and date/time stamps. The log files may also contain information we gather that can be used in trend analysis, administration of the site, and overall demography tracking; this information is gathered through the counting of clicks and not linked to personally identifiable information.

Children's Information
We do not knowingly collect personally identifiable information from children under the age of 18 and we do not target our Site or Services to children under the age of 18.

How We Use Your Information
We use your personally identifiable information to fulfill purchases that you make through our Site or Services, for marketing purposes, to provide service and support, and to improve the quality and type of applications we make available via our products. We share the information with affiliates and other reputable organizations for service, support and marketing purposes.

If you provide us with your postal or e-mail address, you may receive periodic mailings from us with information about products, services and upcoming events. We may share your information with select business partners so that they may offer products and services that we believe will be attractive to our customers and to those who have subscribed to our mailing list.

In addition, we may share your personally identifiable information with third parties in order to: (i) respond to the requests of police and governmental authorities, (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect our rights or (iv) protect the personal safety of our employees and third parties. We may also share your information with or transfer it to third parties for business reasons, such as in the context of the sale or merger of our company or business.

Aggregate, anonymous data collected is statistical in nature, and does not include personally identifiable information. This data may be used to improve your user experience and the overall quality of our Services.

When you provide us with your credit card information we may redirect that information to certain third parties only for the purpose of payment processing in accordance with their own privacy and security policies.

Third Party Ad Servers; Behavioral Advertising
We may participate in behavioral-based advertising and use third-party service providers to serve ads on our behalf on the Site and Services. Such providers may collect information about your visits to our Site and use of our Services. They may use information about your visits to this Site and use of our Services to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by many major websites.

We also work with third parties to monitor certain pages of our Site and Services for the purpose of reporting website traffic and other advertising statistics. These third parties may use cookies and/or other monitoring technologies to compile anonymous statistics about our Site visitors and Service users.

Do Not Track Signals
Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.

Links to Third Party Websites
The Site and Services may contain links to third-party websites for your convenience and information. We do not control those websites or make any representations or warranties about their use or the third party policies that govern such use. Any personal information that is obtained by third parties is not covered by this Privacy Policy. We encourage you to review the privacy policies of third-party websites.

Integrating Third Party Services within the Services
The Service may allow you to enable various online third party services to be directly integrated into your device. By enabling such third party services, you are allowing us to share log-in information and other relevant information with these service providers. However, please remember that the manner in which third party services use, store and disclose your information is governed solely by the policies of such third parties, and we shall have no liability or responsibility for the privacy practices or other actions of any third party service that may be enabled within the Services.

We maintain reasonable and appropriate security procedures, but we cannot guarantee that your information will be secure in every circumstance.

If we are required to provide you with notice of a particular event or incident, we will send you such notice by mail, email or telephone.

Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.

Changing Your Information
If you believe that you have provided us with information that is incorrect or that needs to be updated you may contact us by submitting a ticket at http://support.VCOM.com

Opt-Out / Unsubscribe from Email Marketing
You can access the Site without providing any personally identifiable information. However, you may not be able to use certain features of the Site or Services (such as registering, opening an account or making purchases) without providing personally identifiable information. Please submit a ticket at http://support.VCOM.com if you would like to discontinue receiving marketing-related e-mails and opt-out of certain uses of your personally identifiable information by VCOM.

Other Terms and Conditions
Your access to and use of the Site and Services is subject to the Terms of Service available here and the End User License Agreement available here.

How to Contact Us
If you feel that we are not following our stated privacy policy, or to be removed from our mailing list, you may contact us at by submitting a ticket at http://support.VCOM.com.

Effective Date
This Privacy Policy is effective as of May 20, 2014. We reserve the right to modify this Privacy Policy at any time, effective immediately upon its posting. Please check this page of the Site periodically or access this Privacy Policy through the Services. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.